When lodging a claim provide all the details from the accident

Accidents can be stressful and dangerous, so it’s important to ensure that your vehicle has been moved or towed away from any accident site. Record everything from the accident such as photos of both vehicles, and other parties details. If your car has a dash cam that recorded the accident please ensure you download and store the footage securely to be used in your application as we can submit it as part of your claim to other parties insurer.

If you have decided you don’t want to contact your own insurance (and you’re NOT at fault) you can contact us to manage the entire claims process for you. When we speak to you, you'll need to provide all of the information regarding accident that could be useful when processing your car crash insurance claim.

Making a car accident insurance claim

Contact us as soon as possible if you need to make a claim and have as much information available as you can. Claims can be made over the phone or we can send you a claims form to fill out yourself. You will need to provide enough evidence to prove the validity of your road accident claim.

The types of documents we may request to prove damage or loss to your vehicle include:

- Evidence of ownership of your vehicle
- Images from accident scene
- Drivers license
- Original police reports

Working through your motor insurance claim

The exact process does vary from claim to claim, but most of the motor insurance claims we process follow this framework:

When we have acceptance from other parties insurer to proceed with your claim we will appoint a claims officer for each claim and have an accredited assessor assess your vehicle. Their task is to examine your situation, your loss and its value. The assessor will then advise our team, and we use their assement to inform a decision on your claim. Our team will keep you updated with your claim throughout the process at all stages, and with your eventual outcome.

We also manage the repairs to your vehicle as part of our service, and always strive to offer you the most reasonable rates on the market, but if you want your car to be repaired at your preferred repairer this is also an option. In this instance, we will discuss settlement with your repairer in order to reach a fair and reasonable outcome.

In the instance that your vehicle is deemed a total loss, all correspondence is made with clients directly. Contact our team to discuss.

Start your claim today