Claims Process

Australia Wide Claims Management | Claim Form ⟶

When lodging a claim – Provide all accident details

Accidents can be stressful and dangerous, so it’s important to ensure that your vehicle has been moved or towed away from any accident site. Record everything from accident such as photos of both vehicles, and other parties details. If your car has a dash cam that recorded the accident, that could be useful footage we can submit to other parties insurer.

If you have decided you don’t want to contact your own insurance and you’re NOT at Fault you should call State Claims and provide all accident information regarding accident.

Making a Claim

Contact our staff as soon as possible if you need to make a claim and have as much information available as you can. Claims can be made over the phone or simply fill out our claim form. You can phone State Claims and ask to send you a claim form or click on link. You will need to provide enough evidence to provide validity of your claim.

The types of documents we may request to prove damage or loss to your vehicle:

  • Evidence of ownership
  • Images from accident scene
  • Drivers License
  • Original Police reports

Working through your claim

When we have acceptance from other parties insurer to proceed with your claim we will appoint a claims officer for each claim and have an accredited assessor assess your vehicle. Their task is to examine your situation, your loss and its value. They will then advise our company who will make a decision on your claim. Our team will keep you updated with your claim and stages in reaching an outcome.

Processes vary from claim to claim but in general if your car is repaired at your preferred repairer we will discuss settlement with your repairer in reaching a fair and reasonable outcome.

In the instance that your vehicle is deemed a total loss all correspondence is made with clients directly*. Contact our team to discuss.


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7 Poa Ct

Craigieburn VIC 3064




Mon: 8am - 4pm
Tue: 8am - 4pm
Wed: 8am - 4pm
Thur: 8am - 4pm
Fri: 8am - 4pm
Sat: Closed
Sun: Closed

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